When prompted, select Upgrade. When the reboot is complete, plug in the USB hardware key. How can we improve? Click the Start Server button to restart the License Manager. However, the hardware key does not appear to be plugged into a parallel port on this system.
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Do you want to Unsubscribe? Please try again in a few minutes. If it does not print, the parallel port is misconfigured or bad.
Bug: Connecting to the License Server by way of Remote Desktop causes hardware key problems
Click the Start Server button to restart the License Manager. If there are no devices attached to the parallel Sentinel Key, and the Display Hardware Key Status window still doesn’t return the Sentinel Key number and driver version, try printing through the parallel port without the Sentinel Key attached. Instructions provided describe how to install a USB hardware key.
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Problem: Slim-type Sentinel SuperPro Hardware Keys are unable to transfer information
How can we make this better? If no window, a blank sebtinel, or a window with the message Code: Make sure that the ESRI hardware key is attached to the primary parallel port.
Translation Feedback How can we make this translation better? Click the Stop Server button to stop the License Manager.
How To: Verify the Sentinel Key is attached and responding correctly
Select a custom install during the install process, and unselect ‘Sentinel Protection Server’, which is not required for ESRI products. If the Sentinel Key number is not displayed, the Sentinel key may be defective. When the install is complete, reboot the computer.
Contact our Support Team. A window appears with the message: If a printer is plugged into the back of the parallel Sentinel Key, turn the printer on and recheck the Sentinel Key status.
Questions or issues with the site? Request Case Start Chat.
What issues are you snetinel with the site? The Sentinel driver is installed and running. Be sure to select a ‘custom’ installation when prompted.
Using the link in Related Information, download the Sentinel Driver, and save it to disk. Is This Content Helpful? What issues are you having with the site?
Verify the Sentinel Key is attached and responding correctly Summary The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of sentimel users’ licenses.
Please provide as much detail as possible. The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of the users’ licenses. Request Case Start Chat.
Related Information Sentinel Driver version 7. Unplug the USB hardware key. Please rate your online support experience with Esri’s Support website.
ARCHIVED: Do I need a sentinel key to use ArcGIS or ERDAS IMAGINE?
Content kdy is currently offline for maintenance. Contact a System Administrator for help to correct the parallel port communication. Be certain that the USB key is still unplugged.